Arclight Painting

    Terms & Conditions — ADOS / JobTrack Application (app.arclightpainting.com)

    Effective date: July 18, 2026

    Last updated: November 12, 2026

    1. ACCEPTANCE OF TERMS

    By accessing or using the ADOS/JobTrack application ("the App"), operated by Arclight Services Co., doing business as Arclight Painting ("Arclight," "we," "us," "our"), you agree to these Terms & Conditions. If you do not agree, do not use the App.

    2. DESCRIPTION OF SERVICE

    The App is Arclight's operating platform for scheduling, job tracking, quoting, invoicing, and related business functions, used by Arclight employees, subcontractors ("Team Leaders"), and — for certain features (e.g., quotes, schedules, payments) — Arclight customers.

    3. ACCOUNTS & ACCESS

    Access is granted per individual account, scoped to the role/seat assigned to that user. Do not share login credentials. Report suspected unauthorized access immediately to [email protected].

    4. ACCEPTABLE USE

    Users may not: attempt to access data or systems outside their assigned role; interfere with or disrupt the App's operation; upload unlawful, harmful, or infringing content; use the App for any purpose other than Arclight business.

    5. CUSTOMER-FACING FEATURES (quotes, payments, schedules)

    Where the App is used to present a quote, contract, schedule, or payment to a customer, that content is confirmed accurate as of the time presented; totals, dates, and balances update as the underlying job changes. Payments processed through the App are handled by our third-party payment processor(s) (e.g., Stripe) and are subject to that processor's own terms.

    6. INFORMATION SECURITY

    Arclight maintains an internal Information Security Policy governing access control, encryption, monitoring, and incident response for the systems behind this App. In summary:

    • Access to Arclight systems, including this App, is granted on a least-privilege, role-based basis and reviewed periodically.
    • Data handled by the App is hosted with third-party providers (Google Workspace, Supabase, Cloudflare, and the financial/CRM vendors listed in our Information Security Policy) that maintain their own industry-standard security certifications; data in transit is encrypted.
    • Suspected security incidents are investigated and, where legally required, affected parties are notified.
    • Our full Information Security Policy is available on request from [email protected] and is incorporated into these Terms by reference.

    7. DATA RETENTION & DELETION

    Personal and business data collected through the App is retained only as long as needed for the purpose collected, applicable legal/tax requirements (e.g., financial records retained per standard accounting guidance), or an active customer/employment relationship, after which it is deleted or anonymized. See our Privacy Policy for consumer data rights, including the right to request access, correction, or deletion.

    8. CONSENT TO DATA COLLECTION

    By using the App, you consent to the collection, processing, and storage of your information as described in our Privacy Policy and this section. Where the App connects to a third-party financial data provider (e.g., Plaid) to retrieve bank/transaction data for job-cost purposes, that connection is initiated only with the affected account holder's explicit action and is governed additionally by that provider's own consumer terms.

    9. INTELLECTUAL PROPERTY

    The App, its design, and its underlying software are the property of Arclight Services Co. (dba Arclight Painting) and its technology partners. Users are granted a limited, non-transferable right to use the App for its intended business purpose only.

    10. DISCLAIMER OF WARRANTIES

    The App is provided "as is." Arclight does not warrant the App will be uninterrupted or error-free.

    11. LIMITATION OF LIABILITY

    To the fullest extent permitted by law, Arclight's liability arising from use of the App is limited to direct damages and shall not include indirect, incidental, or consequential damages.

    12. TERMINATION

    Arclight may suspend or terminate App access for any user who violates these Terms, effective immediately.

    13. CHANGES TO THESE TERMS

    We may update these Terms from time to time; changes are posted within the App with an updated "Last Updated" date.

    14. GOVERNING LAW

    These Terms are governed by the laws of the State of Washington.

    15. CONTACT

    Arclight Services Co., dba Arclight Painting

    PO Box 1484, Bothell, WA 98041

    [email protected] · 425-757-1199