PRIVACY POLICY

Effective Date:1/1/2024
Last Updated: 12/9/6/2024

Arclight Painting LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with applicable laws and regulations, including those related to communications through platforms such as RingCentral.

1. Information We Collect

We collect personal information that you provide directly to us and information that is automatically collected when you interact with us. This includes:

  • Personal Information You Provide: Name, phone number, email address, physical address, payment information, and other details you provide when contacting us, making purchases, or signing up for services.
  • Communications Data: Information about your interactions with us through phone calls, SMS, emails, or other communications platforms.
  • Technical Information: Device information, IP address, browser type, and other metadata automatically collected through our website or services.

2. How We Use Your Information

We use your personal information to:

  • Provide and manage our services, including responding to inquiries and fulfilling service requests.
  • Send SMS communications, including appointment reminders, promotions, service updates, and notifications.
  • Improve our products and services based on customer interactions.
  • Comply with legal obligations and enforce our terms of service.

3. SMS Communications

By opting in to receive SMS messages, you agree to the following:

  • Message Frequency: Message frequency varies depending on your interactions with us.
  • Standard Messaging Rates: Standard message and data rates may apply as determined by your mobile carrier.
  • Help and Opt-Out: Reply “HELP” for assistance or “STOP” to opt-out of SMS communications at any time.
  • Opt Back In: To opt back in at any time reply “START”.

4. How We Protect Your Information

We take reasonable technical, administrative, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encryption of sensitive data during transmission.
  • Regular security assessments of our systems and practices.
  • Limiting access to personal information to authorized personnel only.

5. Sharing Your Information

We do not share or sell SMS opt-in, or phone numbers. However, we may share it with trusted third parties to:

  • Facilitate communication services, such as RingCentral, for SMS and phone communications.
  • Process payments and other transactions.
  • Comply with legal obligations or respond to lawful requests from public authorities.

6. Your Rights

You have the right to:

  • Access, update, or delete your personal information.
  • Opt-out of SMS communications by replying “STOP.”
  • Request details about how your information is collected and used.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. You can manage your preferences through your browser settings.

8. Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from them.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

10. Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, please contact us at:

Arclight Painting
PO Box 1484, Bothell, WA 98041
[email protected]
425-757-1199

This Privacy Policy ensures compliance with legal requirements while safeguarding your personal information. Thank you for trusting Arclight Painting!